**PRIVACY POLICY**
**INTRODUCTION:**
When you engage with Helpy.com.au, you entrust us with your data. We are dedicated to upholding that trust. This begins with helping you understand our privacy policies.
This policy outlines how Helpy.com.au collects, retains, and safeguards information about the website and/or mobile app to test the data we gather, use, and share.
**Data Collection and Use**
This Policy applies to users of Helpy.com.au services worldwide, including users of Helpy.com.au applications, websites, or other services.
This Policy describes how Helpy.com.au and its partners collect and use personal data to provide our services.
This Policy explicitly applies to:
- Providers: users who offer services independently or through a company to deliver the services.
- Users: users who request services.
- This policy also applies to those who provide information to Helpy.com.au regarding an application to use our services or whose information Helpy.com.au otherwise acquires regarding its services.
**Data Controller:**
**The data we collect**
Helpy.com.au collects:
- Data provided to Helpy.com.au, such as when creating a Helpy.com.au account.
- Data generated when using our services, such as location, usage, and device information.
- Information from other sources, such as Helpy.com.au partners and third parties that use Helpy.com.au APIs.
The following information is collected by or for Helpy.com.au:
**INFORMATION YOU PROVIDE:**
This may include:
- Service Provider’s Profile:
- Name
- Gender
- Date of Birth
- Mobile Number
- Location/Demographic information
- Device information
- Government Recognizable IDs
- Driving License Numbers (vehicle details and protection data)
- Photograph
Collection of this information by us is used only for background verification to assure the quality of services.
- User Profile
- Name
- Gender
- Date of Birth
- Mobile Number
- Address
- Profile Picture
- Banking information
Data collection mainly includes gender and date of birth details. We may use the photo only to verify the identity clearly with the latest technologies.
**INFORMATION CREATED WHEN YOU USE OUR SERVICES:**
This may include:
- Location information
- Service information
- Usage information
- Communications data
**INFORMATION FROM OTHER SOURCES:**
This may include:
- User feedback, such as ratings or compliments.
- Provider feedback, such as ratings or compliments.
- User providing your data regarding referral programs.
- Users requesting services for you or for your benefit.
- Users or others providing information in association with claims or disputes.
- Helpy.com.au employees through which you make or access your Helpy.com.au account.
**How We Use Personal Data**
Helpy.com.au uses personal data to transform services into easily accessible. Also, data collection enables us to offer reliable/convenient transportation, delivery, and other services. We use the data to:
- Ensure the safety/security of users & services
- Provide continuous support
- Conduct research and development
- Enable in-app communication
- Send communications to users in marketing and non-marketing aspects
- Connect with legal proceedings
**Safety & Security**
In order to maintain the security and integrity of services, We use your personal data. This includes:
- User’s identity verification and the eligibility confirmation to use the services without any interruptions
- Accurate detection of unsafe driving behavior
- Using ratings/reportings from user data, the feedback to encourage the service comply with standards set by the community.
**Consistent Support**
Helpy.com.au uses this personal information to address and investigate the user's concerns and provide the responses in the right time.
**Research/Development**
The collection of date of birth, gender and related personal information by Helpy.com.au used to improve the user experience. This information also helps us to offer the services in the convenient and easy-to-use manner.
**Enable In-App Communication**
Message or call of the service providers in order to get the services directly at the doorstep. Fulfilling the user obligations confined with our Terms of Use with us.
**Marketing/non-marketing campaigns**
Collecting personal data is a helpful one for immediate market needs. This includes sending messages to the users regarding services, new features update, promotions. The communication in the form of email, SMS, social-media ads is enabled only after getting the consent from the user side.
**Legal Proceedings/Essentials**
Helpy.com.au uses the personal data to address any claims and the disputes related to our services. To meet the requirements fall under laws, regulations and the operating licenses or agreements related to cover legal aspects.
**Cookies and third-party technologies**
Helpy.com.au and its partners use cookies and other identification technologies on our applications, websites, emails, and online ads for purposes described in this policy.
**Choice and Transparency**
Helpy.com.au provides the means for you to view and control the information that Helpy.com.au collects, including through:
- In-app privacy settings
- Device permissions
- In-app ratings